Troubleshooting your stand

Issue

Possible solution

The stand does not raise or lower

  • Ensure the power cable is connected to the stand.

  • Check all cables and ensure that they are not damaged.

  • Ensure the switch on the power bar is turned on.

  • Ensure the actuators and the control panel are connected to the control box.

  • Unplug the power cable for the stand. Wait 15 minutes and then reset the stand.

The display doesn’t fit on the stand.

  • Ensure you’re using the mounting plate supplied with the SMART display.

  • If you’re using the stand with a third-party display, ensure the stand supports the display’s dimensions and mounting patterns (see Specifications).

    Tip 

    If the display is outside of the stand’s supported dimensions, use a SMART wall mount (see SMART wall mount for SMART Board displays specifications).

The status light indicates the stand’s current status:

Status

Status light

Notes

The stand is locked.

Not lit

The stand is locked after you first turn it on.

You attempt to use the stand while it’s locked.

Momentarily flashes red

The status light momentarily flashes red to indicate that the stand is locked.

The stand is unlocked.

Not lit

The stand locks after 20 seconds of non-use.

The stand is in the process of locking.

Momentarily flashes red

The status light momentarily flashes red to indicate that the stand is locked.

You turn on the stand.

Momentarily flashes red

The stand is locked after you first turn it on.

There is a problem.

Green

Contact SMART Support (smarttech.com/contactsupport).

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