Troubleshooting the interactive whiteboard and related SMART products

This page explains how to resolve a variety of common problems with the interactive whiteboard and related SMART products.

Important 

This troubleshooting is for SMART Board 800 series interactive whiteboards. Troubleshooting for other interactive whiteboard series may differ. Refer to those series’ sections in the SMART Support site for relevant troubleshooting information.

Find troubleshooting for my interactive whiteboard

Note 

The troubleshooting information on this page is organized into three types of checklists:

What to keep in mind

Information you should be aware of when troubleshooting an issue

What to check

Items you should verify when troubleshooting an issue

What to try

Actions you should perform to either resolve an issue or identify an issue’s underlying cause

Tip 

You can also use the interactive whiteboard’s Ready light for troubleshooting.