Getting support and finding the serial number
If an issue you’re experiencing with the SMART OPS PC module persists or isn’t covered in the support section of the SMART website, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the serial number of the OPS PC module.
Finding the PCM13 series serial numberThe serial number for the PCM13 series is located on the top side of the module (the side with the vent holes).
The serial number is found on the label, after SN.
Note
You will need to remove the OPS PC module from the display to find the serial number on the label.
SeeSMART OPS PC modules (PCM13 series) illustrated installation instructions (docs.smarttech.com/kb/171990)
Finding the PCM12 series serial numberThe serial number for the PCM12 series is located on the top side of the module (the side with the vent holes).
The serial number is found on the label, after SN.
Note
You will need to remove the OPS PC module from the display to find the serial number on the label.
SeeSMART OPS PC modules (PCM13 series) illustrated installation instructions (docs.smarttech.com/kb/172048)
Finding the PCM11 series serial numberThe serial number for the PCM11 series is located on the top side of the module (the side with the vent holes).
The serial number is found on the label, after SN.
Note
You will need to remove the OPS PC module from the display to find the serial number on the label.
SeeSMART OPS PC modules (PCM11 series) illustrated installation instructions (docs.smarttech.com/kb/171775)
Finding the PCM8 series serial numberThe serial number for the PCM8 series is located on the top side of the module (the side with the vent holes).
The serial number is found on the label, after SN.
Note
You will need to remove the OPS PC module from the display to find the serial number on the label.
SeeSMART OPS PC modules (PCM8 series) illustrated installation instructions (docs.smarttech.com/kb/171544)