Product life cycle and customer support program for hardware and embedded software
Customer support is available for any SMART hardware product that has a valid warranty or service plan. If your product has a valid warranty or service plan, you may still be eligible to receive support even if your product is listed below. Otherwise, SMART does not directly support products that have been discontinued beyond the date listed under end-of-support.
Check your warranty status here.
If you need information on an out-of-support product or a product with an expired warranty, our online support site offers information about using, installing, maintaining, and troubleshooting SMART products. You’ll find links to these pages in the table below.
Learn more about our Discontinued Product Policy and Customer Support Policy.
Terms and definitionsFor the purposes of this page, the following terms are defined as:
Term | Definition |
|---|---|
Discontinued | The product is no longer available for purchase from SMART. SMART will continue to provide customer support and applicable replacements for the duration of the product’s warranty. SMART will also provide software updates in the form of critical bug fixes and security updates. |
End-of-support date | The final stage of the product’s lifecycle, at which point the product is considered as end-of-life. There will no longer be software updates or standard warranty-related services for the product, part, component, or service. At this point, SMART no longer provides assisted support for the product, but self-serve resources are still available. Although the end-of-support date is typically determined by the final warranty period, there may be some of exceptions to this. SMART recommends that you check the warranty status of your hardware product or refer to your service plan, as both will supersede dates listed in the following tables. Note If a product is listed on this page but has an end-of-support date set for the future, the product is considered discontinued. |
Note
If hardware has reached end-of-support, SMART cannot guarantee backwards compatibility of SMART software. Refer to the discontinued products tables below to learn the last supported SMART software version.
Support lifecycle tableThis table shows the lifecycle stages and what customers and partners can expect during each stage.
Stage | Product sales | Warranty support | Assisted support | Critical bug fixes | Security updates | Feature development | Purchase spares |
|---|---|---|---|---|---|---|---|
General availability | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
End-of-sale date (discontinued) | No | Yes | Yes | Yes | Yes | No | If available |
End-of-support | No | No 1 | No 2 | No | No | No | If available |
Repairs and replacement partsIf your discontinued or out-of-warranty SMART product needs repair, SMART offers repair services in some cities and regions. Contact us for availability.
If your product needs a replacement part, visit the store for SMART parts.
Product series | Model | Discontinued | End of assisted support | Embedded security software updates | Embedded feature software updates | Embedded software version | Software drivers version | Support page |
|---|---|---|---|---|---|---|---|---|
SMART Board 2000 | SBD-2075 SBD-2075P | Yes | July 31, 2023 | N/A | September 2019 | |||
SMART Board 4000 | SPNL-4070 (E70) SPNL-4055 | Yes | December 1, 2018 | N/A | N/A | N/A | ||
SMART Board 4000 | SPNL-4065 | Yes | April 30, 2019 | N/A | N/A | N/A | ||
SMART Board 4000 | SPNL-4075 | Yes | July 31, 2019 | N/A | N/A | N/A | ||
SMART Board 4000 | SPNL-4084 | Yes | July 31, 2021 | N/A | N/A | N/A | ||
SMART Board 6052i | SBID 6052i | Yes | February 1, 2013 | N/A | N/A | N/A | SMART Product Drivers 11 SP2 | |
SMART Board 6000 | SPNL-6055 | Yes | January 31, 2019 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6065 SPNL-6065-i | Yes | September 1, 2018 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6055-i | Yes | November 30, 2018 | N/A | N/A | N/A | ||
SMART Board 6000 | SBID-6065 SPNL-6065-V3 | Yes | April 30, 2023 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6075-V3 | Yes | June 30, 2024 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6075 | Yes | September 30, 2022 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6065-V2 | Yes | January 31, 2022 | N/A | N/A | N/A | ||
SMART Board 6000 | SPNL-6065P | Yes | August 1, 2023 | N/A | N/A | N/A | ||
SMART Board 6000 | SBID-6065-HD | Yes | October 31, 2022 | N/A | N/A | N/A | ||
SMART Board 6000S | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board 6000S (C) | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board 6000S (V3) | All | No | TBD | March 2027 3 | TBD | |||
SMART Board 7000 | All | Yes | TBD | N/A | August 2020 | |||
SMART Board 7000-V2 | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board 7000R | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board 8000i-G3 | SBID8070ice | Yes | October 31, 2015 | N/A | N/A | N/A | ||
SMART Board 8000i-G3 | SBID8070i SBID8055i | Yes | December 31, 2015 | N/A | N/A | N/A | ||
SMART Board 8000i-G4 | SBID8070i-G4 SBID8084i-G4 | Yes | March 31, 2021 | N/A | N/A | N/A | ||
SMART Board 8000i-G5 | SBID8055i-G5-SMP | Yes | November 30, 2018 | N/A | N/A | N/A | ||
SMART Board 8000i-G5 | SBID8065i-G5-SMP SBID8075i-G5-SMP | Yes | September 1, 2018 | N/A | N/A | N/A | ||
SMART Board GX | All | Yes | TBD | March 2025 | March 2025 | |||
SMART Board GX (V2) | All | Yes | TBD | March 2025 4 | TBD | |||
SMART Board GX (V3) | All | No | TBD | March 2026 5 | TBD | |||
SMART Board GX Zero | All | No | TBD | N/A | N/A | N/A | ||
SMART Board MX | All | Yes | TBD | May 2021 | May 2021 | |||
SMART Board MX100 | All | Yes | TBD | May 2021 | May 2021 | |||
SMART Board MX (V2) | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board MX (V2-C) | All | Yes | TBD | June 2025 | June 2025 | |||
SMART Board MX (V3) | All | Yes | TBD | March 2027 6 | TBD | |||
SMART Board MX (V4) | All | No | TBD | March 2027 7 | TBD | |||
SMART Board NX | All | No | TBD | May 2026 8 | TBD | |||
SMART Board QX Pro | All | No | TBD | May 2027 9 | TBD |
Product series | Model | Discontinued | End of assisted support | Embedded security software updates | Embedded feature software updates | Embedded software version | Software drivers version | Support page |
|---|---|---|---|---|---|---|---|---|
SMART Board MX (V5) | All | No | TBD | May 2028 10 | TBD | |||
SMART Board M Pro | All | No | TBD | May 2028 11 | TBD | |||
SMART Board QX (V2) Pro | All | No | TBD | May 2028 12 | TBD | |||
SMART Board RX | All | No | TBD | May 2028 13 | TBD |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
Sympodium | DT770 | Yes | February 2013 | SMART Product Drivers 11 SP2 | |
Sympodium | SSID150 SSID250 | Yes | February 2013 | SMART Product Drivers 11 SP2 | |
SMART Podium 300 | SSID350 SSID370 | Yes | December 2014 | SMART Product Drivers 11 SP2 | |
SMART Podium 400 | ID422w | Yes | December 2014 | SMART Product Drivers 11 SP2 | |
SMART Podium 500 | SP518 SP524 | Yes | July 2018 |
Product series | Model | Discontinued | End of assisted support | Embedded security software updates | Embedded feature software updates | Embedded software version | Software drivers version | Support page |
|---|---|---|---|---|---|---|---|---|
Intel Compute Card | m3 Intel Compute Card (for AM50) | Yes | July 31, 2024 | N/A | N/A | N/A | N/A | |
SMART OPS PC module | PCM8 | No | TBD | N/A | N/A | N/A | N/A | |
SMART OPS PC module | PCM11 | No | TBD | N/A | N/A | N/A | N/A | |
SMART iQ appliance | AM30 | Yes | April 30, 2020 | April 2020 | April 2020 | |||
SMART iQ appliance | AM40 | Yes | October 1, 2024 | October 2024 | October 2024 | |||
SMART iQ appliance | AM50 | Yes | October 1, 2024 | October 2024 | October 2024 |
Product series | Model | Discontinued | End of assisted support | Embedded security software updates | Embedded feature software updates | Embedded software version | Software drivers version | Support page |
|---|---|---|---|---|---|---|---|---|
SMART appliance | AMG1 | No | TBD | November 1, 2026 | November 2026 | 1.0.4 | ||
SMART appliance | AM60 | No | TBD | May 1, 2028 | TBD |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART Document Camera | SDC-280 | Yes | March 31, 2015 | SMART Notebook 16.2 | |
SMART Document Camera | SDC-330 | Yes | March 31, 2015 | SMART Notebook 16.2 | |
SMART Document Camera | SDC-450 | Yes | December 31, 2022 | ||
SMART Document Camera | SDC-550 | Yes | February 28, 2026 | ||
SMART Document Camera | SDC-650 | No | TBD |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART Board 2000i | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | |
SMART Board 3000i | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | |
SMART Board 4000i | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | |
In-Wall SMART Board | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | |
SMART Board 500 | All | Yes | February 1, 2013 | SMART Product Drivers 11 SP2 | |
SMART Board V280 | V280 | Yes | April 1, 2016 | SMART Product Drivers 11 SP1 | |
SMART Board 600 | SB680V SB685V | Yes | May 20, 2018 | ||
SMART Board 600 | SB640 SB640CT SB660 SB690 | Yes | September 1, 2018 | ||
SMART Board 600 | SB680 SB685 | Yes | October 31, 2019 | ||
SMART Board M600 | All | Yes | November 30, 2022 | ||
SMART Board D600 | All | Yes | July 1, 2017 | ||
SMART Board 800 | All | Yes | TBD | ||
SMART Board 480 | SB480 | Yes | March 31, 2025 |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
Unifi 35 (i systems) | UF35 | Yes | February 1, 2013 | N/A | |
Unifi 45 (i2 systems) | UF45 | Yes | February 1, 2013 | N/A | |
SMART UF55 (i3 systems) | UF55 | Yes | February 1, 2013 | N/A | |
SMART UF65 (i4 systems) | UF65 | Yes | February 1, 2013 | N/A | |
SMART UF70 (i6 systems) | UF70 | Yes | June 30, 2015 | N/A | |
SMART UF75 (i5 systems) | UF75 | Yes | February 1, 2013 | N/A | |
SMART V25 (iv systems) | V25 | Yes | February 1, 2013 | N/A | |
SMART V30 (iv2 systems) | V30 | Yes | December 1, 2021 | N/A | |
SMART UX60 (ix systems) | UX60 | Yes | April 1, 2016 | N/A | |
SMART UX80 (ix2 systems) | UX80 | Yes | March 1, 2016 | N/A | |
SMART U100 (ix3 systems) | U100/U100w | Yes | September 1, 2021 | N/A | |
LightRaise 40wi | SLR-40wi | Yes | July 1, 2018 | ||
LightRaise 60wi | SLR-60wi | Yes | July 1, 2018 | ||
LightRaise 60wi2 | SLR-60wi2 | Yes | February 26, 2021 |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
Actalyst (300 series) | All | Yes | February 1, 2013 | SMART Product Drivers 11 SP2 | |
SMART Board 200 overlay | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | N/A |
SMART Board 300 overlay | All | Yes | February 1, 2013 | SMART Product Drivers 11.6 | |
SMART Board 400 overlay | All | Yes | February 1, 2013 | SMART Product Drivers 11 SP2 | |
SMART Board 400 frame | All | Yes | February 1, 2013 | SMART Product Drivers 11 SP2 |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART Table | ST230i | Yes | December 31, 2015 | ||
SMART Table | ST442i | Yes | October 1, 2018 |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART kapp | All | Yes | May 31, 2020 | N/A |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART Audio 240 | 240 | Yes | May 1, 2013 | N/A | |
SMART Audio 340 | 340 | Yes | April 1, 2013 | N/A | |
SMART Audio 400 | 400 | No | TBD | N/A |
Product series | Model | Discontinued | End of assisted support | SMART software version | Support page |
|---|---|---|---|---|---|
SMART Slate | WS100 | Yes | February 1, 2013 | SMART Product Drivers 11 SP2 | |
SMART Slate | WS200 | Yes | July 1, 2015 | SMART Product Drivers 11 SP2 | |
SMART Hub | PE260 SE240 VE220 | Yes | February 1, 2013 | N/A | |
SMART GoWire | GW-NBK USB-GW | Yes | June 1, 2015 | N/A | |
SMART GoWire | GW-MP | Yes | February 1, 2013 | N/A | |
SMART GoWire | GW-MPPE | Yes | October 31, 2016 | N/A | |
SMART GoWire | SMP-UPK | Yes | June 1, 2015 | N/A | N/A |
SMART Response | PE LE XE | Yes | January 31, 2017 | SMART Notebook 16 | |
Senteo | All | Yes | February 1, 2013 | SMART Notebook 16 | |
SMART Chromebox G3 | SCBOX-CEL-4 | Yes | December 20, 2023 | N/A | |
SMART Height‑Adjustable Wall Mount | HAWM-600i3 | Yes | December 30, 2018 | N/A | |
SMART Height‑Adjustable Wall Mount | HAWM-UX/UF | Yes | December 30, 2018 | N/A | |
SMART Mobile Height‑Adjustable Floor Stand | FS-UX/UF | Yes | December 30, 2018 | N/A | |
SMART Electric Height-Adjustable Mobile Stand | FSE-300 | Yes | June 30, 2023 | N/A | |
SMART Mobile Stand for interactive displays | FSSBID 100V | Yes | July 1, 2023 | N/A | |
Fixed Unit Wall Mount | FUWM-600 | Yes | December 30, 2013 | N/A | |
USB Extender for SMART Board 800 | SBX800 CAT5-XT | Yes | June 30, 2018 | N/A | |
Wireless connection | WC2 | Yes | February 1, 2013 | N/A | |
Wireless connection | WC6D | Yes | April 30, 2015 | N/A | |
Wireless connection | WC8 | Yes | June 30, 2018 | N/A | |
SMART coding kits for SAM Labs | All | Yes | TBD | N/A |