SMART Ink 5 release notes

May 30, 2025

• Support for SMART Board Mini 727 interactive podium

• Support for SMART Board GX (V4) Plus series

• On SMART Board RX and QX (V2) series displays, the SMART Ink floating toolbar can remain onscreen even after the pen is put back in the pen tray.

• Pens can stop writing digital ink if the display’s pen button is pressed after using the ink-to-text feature. Pens can be made to work again by selecting a color from SMART Ink floating tools or by disconnecting and reconnecting the computer’s USB connection.

Release notes

March 17, 2025

Added support for new SMART hardware.

Added user interface translations for Hindi and Albanian. Support for handwriting recognition for these languages will come in future releases.

• Added support for macOS Sequoia (15)

• Removed support for macOS Monterey (12)

• During installation, users need to add SMART Board Service and SMART Ink into the macOS Accessibility Permissions to enable proper function with connected SMART Board interactive displays

• On SMART Board RX and QX (V2) series displays, the SMART Ink floating toolbar can remain onscreen even after the pen is put back in the pen tray.

• Pens can stop writing digital ink if the display’s pen button is pressed after using the ink-to-text feature. Pens can be made to work again by selecting a color from SMART Ink floating tools or by disconnecting and reconnecting the computer’s USB connection.

Release notes

December 13, 2023

• Support for SMART Board QX (V2) and MX (V5) model interactive displays

• Support for SMART Board AM60 appliances

• On SMART Board RX and QX (V2) series displays, the SMART Ink floating toolbar can remain onscreen even after the pen is put back in the pen tray.

• Pens can stop writing digital ink if the display’s pen button is pressed after using the ink-to-text feature. Pens can be made to work again by selecting a color from SMART Ink floating tools or by disconnecting and reconnecting the computer’s USB connection.

Release notes

October 31, 2023

• Updated the installer to remove a deprecated version of OpenSSL.

• Support for SMART Board GX (V3) model interactive displays

• Improved support for the pen tray on SMART Board QX Pro interactive displays

• Improved the installer for SMART Meeting Pro software to remove requirement for the Visual Studio Tools for Office redistributable.

Release notes

September 28, 2023

• Support for macOS 14 Sonoma

Release notes

May 25, 2023

• Support for QX Pro (V1) interactive flat panels.

• Support for UI plugin for Adobe Reader.

• Support for SMART Notebook 23.

• Fixed an issue where opening protected PDFs could cause Adobe Acrobat Reader to close.

Release notes

December 14, 2022

• Support for MX (V4) series and GX (V2) series interactive flat panels.

• Support for Basque, Galician, and Catalan.

• Support for the 64-bit plugin for Adobe Reader.

• Rosetta is no longer required as a condition for installation. Rosetta is only required if you need to update firmware on a SBM700 series interactive whiteboard.

Release notes

August 2, 2022

• Fixed an issue that caused SMART Ink to not work as expected when used to annotate in the latest release of Adobe Acrobat Reader.

Release notes

June 14, 2022

5.12.333.0

• Fixed issue where you were unable to erase ink while in zoomed view.

Release notes

February 7, 2022

5.11.556.0

• Fixed issue where inking on Powerpoint in Windows 10 did not behave as expected with some monitor configurations.

Release notes

November 22, 2021

5.11.556.0

• Support for SMART Board 6000S-v3 and MX-v3 interactive displays

• Support for SMART TeamWorks v4

• Fixed issue where if the computer connected to the display had Windows 10 version 2004, the display’s screen sometimes went black if you tried using a Microsoft Office app.

Release notes

June 3, 2021

5.10.266.0

5.10.243.0

• Support for SMART Notebook 21.

• Support for SMART Board 700V interactive whiteboards (with pen tray).

• If the computer connected to the display has Windows 10 version 2004, the display’s screen may go black if you try to draw using a Microsoft Office app. This is a known issue with the Windows 10 version 2004. See Microsoft Support for more details.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

March 25, 2021

• Support for SMART Board GX series interactive displays.

• Support for SMART Notebook 20.1

• Fixed an issue with the SMART Ink add-in for Microsoft Office.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

November 5, 2020

Adds support for macOS 11.0 Big Sur on Intel.

• The SMART Board service could take up to 45 seconds to load and for connected displays to become useable.

• If multiple displays are connected, touch events can appear on the wrong display. Orienting the displays resolves the issue.

Release notes

July 17, 2020

5.7.65.0

5.7.60.0

• Support for SMART Notebook 20

• Support for SMART Board 700V interactive whiteboards.

• Fixed the issue where PDFs opened in SMART Ink Document viewer would appear blurry on high-definition displays.

• Fixed the issue where the ink to text feature was not working.

• Fixed the issue on SMART Board MX interactive displays where the SMART Ink dynamic (floating) toolbar would disappear after 10 seconds of inactivity.

• In macOS High Sierra (10.13) and later, Apple introduced security and privacy settings that affect SMART Ink and Product Drivers, SMART Notebook, and related software. As a result, additional configuration is required so that SMART software runs as expected on macOS. For complete information, see Managing macOS security and privacy settings and SMART’s current support for macOS Catalina.

smarttech.com/kb/171085

December 17, 2019

5.6.132.0

5.6.254.0

• Support for SMART Board 6000S and 6000S Pro series interactive displays.

• Support for the following languages:

  • Welsh

  • Uzbek

  • Kazakh

• MacOS Sierra (10.12) is no longer supported.

  See Computer requirements for an updated list of supported operating systems.

• Support for Welsh.

• Fixed the issue where when using SMART Product Drivers 12 and SMART Ink 5 on a SMART Board 7000R or 7000R Pro series interactive display, the expanded dynamic (floating) SMART Product Drivers 12 and SMART Ink 5 toolbar would not close even after the pen was returned to the pen tray.

• Fixed the issue where when using SMART Product Drivers 12 and SMART Ink 5 on a SMART Board MX (V2) and MX (V2) Pro series interactive display, using your palm to erase ink in PDF viewers (Adobe Acrobat and SMART Document Viewer) and Microsoft Office programs would not always work as expected.

• Fixed the issue where when using SMART Product Drivers 12 and SMART Ink 5 on a SMART Board 7000R or 7000R Pro series interactive display, the pen’s color and line type button would not appear.

November 6th, 2019

5.6.34.0

5.6.102.0

• Support for SMART Board 7000R and 7000R Pro series interactive displays.

• When using SMART Ink to write or draw in Finder, a SMART note is created instead of an acetate.

October 8th, 2019

5.6.29.0

5.6.63.0

• Support for macOS Catalina (10.15).

• Fixed the issue where Acrobat Adobe Reader DC would become unresponsive after marking up the PDF with digital ink and saving the file.

• Fixed the issue where erasing digital ink added to a note or acetate did not work.

• Fixed the issue where after using SMART Ink to annotate over a window, the window would become unresponsive unless all the ink was erased.

September 5th, 2019

5.5.573.0

• Fixed the issue where SMART Ink stop responding when switching browser tabs in Internet Explorer.

• Fixed the issue where default security settings in Adobe Acrobat Reader DC prevented SMART Ink from saving correctly when marking up a PDF. Now SMART Ink works as expected when a PDF’s default security settings are enabled.

• Fixed the issue where printing from a Chrome browser caused SMART Ink to crash

May 23, 2019

5.5.340.0

5.5.327.0

• Support for SMART Notebook 19

• Support for SMART Board 7000-v2 series interactive displays.

• Improved digital ink behavior over Chrome internet browsers and writing over multiple browser tabs.

• For SMART Board interactive displays using the iQ appliance (AM50), fixed issue where SMART Ink would crash when switching to and from the compute card input.

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

December 13, 2018

5.4.267.0

5.4.248.0

• Includes firmware (version 2.3.0.4) for improved SMART Ink and Drivers support for SMART Board 6000 series interactive displays using the iQ appliance (AM50).

• Support for SMART TeamWorks

• Support for macOS 10.14 (Mojave)

• For SMART Board interactive displays using the iQ appliance (AM50), fixed issue where SMART Ink would crash when switching to and from the compute card input.

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

September, 2018

5.3.385.0

• Fixed issue reported by some customers using SMART Board 4070 interactive displays where there was no touch in some areas of the display while SMART Ink was running.

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

June, 2018

5.3.246.0

5.3.160.0

• Support for SMART Notebook 18

• Fixed issue where screen captures taken using the free hand screen capture tool resulted in extra content being captured outside the intended area, giving the image a “tail”.

• Fixed issue where Chrome browsers would not register touch interactions after the computer’s operating system was updated to Windows 10, version 1803.

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

5.3.177.0

5.3.160.0

• Support for the SMART Board MX series displays and the SMART Podium 624 interactive pen display

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

5.2.19.0

5.2.1.0

• Ukrainian language support

• Fixed issue with full-screen mode in Microsoft PowerPoint where replacing all the pens reset the Ink toolbar.

• Fixed issue with pen shape assignment not working as expected if SMART Meeting Pro was installed.

• If the computer is connected to a SMART Board 4000 series interactive flat panel and running a Windows 8 or 10 operating system, the floating toolbar does not undock (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Microsoft PowerPoint 2016, the Open Office Ink Tools button does not open the Ink Tools tab if the Draw tab is present in PowerPoint’s ribbon. To resolve this in PowerPoint, go to File > Options > Customize Ribbon and clear the selection of the Draw tab to remove it.

5.1.244.0

5.1.207.0

• SMART Board 7000 series interactive displays have Pen ID which enables four users to specify colors and other settings for their pens independently.

• Fixed problem in Windows 7 operating system where you were unable to change printer settings in SMART Ink Document Viewer to print PDF files single-sided.

• Fixed issues where digital ink might not appear in SMART Ink Document Viewer on computers with OS X 10.12 (Sierra) and later operating system software.

• If your computer is connected to a SMART Board 4000 series interactive flat panel and is running Windows 8 or 10 operating system, you’re unable to undock the floating toolbar (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• When using Microsoft Office Suite 2016 on a computer with Windows 7, the Open Office Ink Tools option is disabled and does not appear.

5.0.466.0

5.0.398.0

• SMART Ink toolbar displays as a single floating toolbar on Pen ID boards. The toolbar will change based on the last pen that it interacted with.

• Fixed issue where images wouldn’t be captured to Notebook if SMART Notebook activation was open.

• Fixed issue where a mouse tool change from SMART Notebook applied to the Ink toolbar.

• Fixed problem with SMART Ink crashing intermittently after Windows login.

• Fixed issue where one pen select stamp applied to both pens.

• Fixed problem with inking in PowerPoint presentation mode.

• Fixed issue where any tool would turn into a selection tool after a few seconds.

• Fixed issue where selecting a tool from the Ink toolbar didn’t work on SBM.

• If your computer is connected to a SMART Board 4000 series interactive flat panel and is running Windows 8 or 10 operating system, you’re unable to undock the floating toolbar (see community.smarttech.com/s/article/Unable-to-move-the-SMART-Ink-toolbar-from-a-docked-position-on-a-SMART-Board-interactive-flat-panel).

• In Windows 7 operating system, you’re unable to change printer settings in SMART Ink Document Viewer to print PDF files single sided.