Maintaining the interactive pen display

Follow these instructions to clean the interactive pen display screen and cordless pen without damaging them or other product components. Dirt and dust can stick to the screen so you should clean the screen once a week.

Caution 

  • Do not spill liquids onto the interactive pen display or cordless pen. Both devices will fail if exposed to liquids.

  • Clean the interactive pen display and cordless pen using an anti-static cloth or slightly damp cloth and light pressure. Do not apply glass cleaner, ammonia, organic solvents (such as alcohol), or even a mild detergent to the screen. If you use these cleaners, you can damage the screen’s finish or the unit’s electronics. Using such cleaners also voids the warranty. Always test clean a small area of the screen first near the frame.

  • Do not use permanent or dry erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.

  • Do not rub the screen with a dense or rough material.

  • Do not apply pressure to the screen.

To clean the screen

  1. Turn off the interactive pen display and shut down your computer.

  2. Disconnect the power sources for your computer and the interactive pen display.

  3. Wipe the screen with a lint-free, non-abrasive, anti-static cloth.

The interactive pen display requires ventilation to enable the fans to cool the unit. Dust buildup in the ventilation holes can compromise cooling and lead to product failure.

Caution 

  • Avoid setting up or using the interactive pen display in an area with excessive levels of dust, humidity or smoke.

  • Use a vacuum cleaner with a narrow hose end fitting to clear the ventilation holes every 3–6 months (or more frequently if required). Never allow the ventilation holes to become obstructed.

Your interactive pen display screen contains layers of glass that can collect condensation, especially in the following conditions:

  • Temperature extremes with high humidity

  • Rapid changes in ambient temperature

  • Rapid changes in humidity, which occurs when you operate the interactive pen display near water, such as a sink, pool, kettle or air conditioner ventilator

  • Direct exposure to sunlight

Avoid these conditions.

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