Troubleshooting the app

The following are issues that you might encounter while using the SMART kapp app and SMART kapp board.

Your mobile device doesn’t connect to the board.

  • Make sure no other mobile devices are connected to the board. (The board can connect to only one mobile device at a time.)

Your mobile device doesn’t connect when you use the QR code.

  • Make sure your device’s rear-facing camera is working and Bluetooth is enabled.

  • Ensure the QR code is clean and fully visible.

  • Position your mobile device so that your board’s QR code appears in the center of the SMART kapp app screen.

Your Android mobile device doesn’t connect when you use NFC.

  • Ensure your Android mobile device supports NFC.

  • Ensure NFC and Bluetooth are enabled in your Android mobile device’s settings.

  • Position your Android mobile device as close as possible to the NFC tag on your board when connecting.

When you write on the board, your writing doesn’t appear in the SMART kapp app, or extra lines or other visual noise appear in the SMART kapp app.

  • Ensure the board’s cameras and frame are clean.

  • Check for and remove any objects in the frame.

  • Ensure your hands, arms or loose clothing aren’t touching the board as you write.

  • Write on the boards using only compatible markers.

  • Keep your board away from bright light sources, such as direct sunlight and incandescent lighting.

  • Download and install the latest firmware.

The SMART kapp app displays the “Object blocking frame” message.

  • The SMART kapp app displays this message when dirt on the board’s frame obscures the sensors. To fix this, clean the board’s cameras and frame.

My issue isn’t listed here.

  • Download and install the latest firmware.

  • If the issue still persists, contact SMART Support for assistance.

Models

  • SMART kapp 42
  • SMART kapp 84

Keywords

  • SMART kapp app
  • troubleshooting

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