Frequently asked questions

Visit smarttech.com for complete information on price, availability and where to buy a board.

Visit smarttech.com/support to find additional information such as product specifications, install guides and user’s guides.

You can install a SMART kapp board in most environments and make it mobile by mounting it on a compatible mobile floor stand. This enables you to move the board between rooms in a building.

The SMART kapp 42 board comes with three dry erase markers and the SMART kapp 84 board comes with six dry erase markers. You can use virtually any dry erase marker as a replacement.

You can use virtually any dry erase marker with the board.

Replacement markers, power supply, mounting hardware and erasers can be purchased from the Store for SMART Parts (see smarttech.com/support/parts-store).

SMART kapp 42 and 84 boards don’t support multi-way inking. Unlike SMART kapp iQ boards, these boards are not interactive display panels and do not use digital ink so they are unable to display what remote participants contribute to a sharing session.

You can use the SMART kapp app on the following devices and operating systems:

• Apple

  iOS 8.1 or later operating system software

  50 MB of storage

  iPhone 4S or later

  Third generation iPad or later

  First generation iPad mini or later

  Fifth generation iPod touch or later

• Android

  Android 4.4.4 (KitKat) or later operating system

  50 MB of storage (internal or SD card)

  1024 MB of RAM

  720p or better screen resolution

  Bluetooth 2.1 + EDR

  NFC (recommended)

  3 megapixel or better rear-facing camera (recommended)

Currently, the SMART kapp app supports the following languages:

• English

• German

• French

• Spanish

• Chinese

You can save your snapshots in JPEG or PDF format in the SMART kapp app, and in PDF format on a USB drive.

Snapshots are small files, typically less than 30 KB.

Up to 250 users can join a shared session.

The board doesn’t require access to the Internet (wired or wireless). The mobile device that connects to the board requires Wi-Fi or a mobile data plan to share a board session and to share snapshots to the Evernote service or other cloud services.

It’s easy to connect your mobile device to the board. Simply scan the board’s QR code (iOS or Android mobile devices ) or tap the NFC tag (Android mobile devices only) to initiate a Bluetooth connection.

The board connects directly to the SMART kapp app through Bluetooth using an iOS or Android mobile device. After you capture snapshots on a mobile device or on a USB drive, you can transfer the snapshots to a computer.

You can view a share session from a board on a SMART Board interactive whiteboard, a SMART Board interactive flat panel or another SMART interactive display by opening the session in an Internet browser.

The board is designed to connect with only a mobile device. Boards cannot be connected to each other.

SMART helps protect your sensitive information in the kappboard.com cloud service by using only encrypted communication protocols (HTTPS) and removes it as soon as you stop sharing. These measures are in addition to industry-standard security best practices.

When a user connects to a board, a connection icon indicates that a device is connected. Only one mobile device can connect to a board at a time. The board uses only encrypted protocols to communicate over Bluetooth (in addition to what Bluetooth itself provides), effectively reducing the risk of data interception in the air.

When you erase ink on the board’s surface, the ink is permanently removed from the board’s memory. Only the remaining ink that’s visible on the board is synchronized with connected mobile devices.