Downloading, installing, and running FRU software

Before you download and run the FRU software, locate the interactive whiteboard’s serial number and identify which version of the FRU software you need to download.

To locate the interactive whiteboard’s serial number

1. Look for a serial number label on the bottom-right edge of the interactive whiteboard’s frame or on the back of the interactive whiteboard.

To identify which version of FRU software to download

1. On a computer connected to the interactive whiteboard, open SMART Settings.

2. Tap SMART Hardware Settings.

3. If the computer is connected to more than one SMART product, tap the link for the interactive whiteboard.

4. Select Hardware Info & Settings in the drop-down list.

   Hardware information and settings appear. This information includes the DSP controller firmware version.

5. Identify which version of the FRU software you need to download for the DSP controller firmware version:

   DSP controller firmware version	FRU software version
   7.2.48	2.4.17.0 (September 2019)
   7.2.40	2.4.15.0 (August 2017)
   7.2.31	2.4.10.0 (June 2014)
   7.2.28	2.2.44.3 (February 2014)

   Tip 

   If the DSP controller firmware version is older than those listed above, upgrade it using the SMART Firmware Updater that is part of SMART Product Drivers.

Download and install the FRU software on a computer running Windows 7 SP1 or later operating system with Region and Language settings set to an English language locale. The FRU software is designed to run on only English language Windows operating systems.

To download and install the FRU software

1. Go to FRU software.

2. Click one of the following buttons:

   • ZIP file – Version 2.4.17.0 – Firmware 7.2.48

   • ZIP file – Version 2.4.15.0 – Firmware 7.2.40

   • ZIP file – Version 2.4.10.0 – Firmware 7.2.31

   • ZIP file – Version 2.2.44.3 – Firmware 7.2.28

3. Save the .zip file to a temporary location on the computer.

4. Extract the .exe file from the .zip file to a temporary location on the computer.

5. Double-click the .exe file and follow the on-screen instructions to install the FRU software.

After you’ve downloaded and installed the FRU software, you can run it.

To run the FRU software

1. If the FRU software isn’t already running, double-click SBR_CUSTOMER_FRU AutoStart on the desktop.

   The Start screen appears.

   

2. Tap Start.

3. If you replaced the DSP controller, type the interactive whiteboard’s serial number in the Scan SMART Barcode box, and then tap Continue:

   

   Important 

   If you replaced the DSP controller but the Scan SMART Barcode box does not appear, restart the interactive whiteboard with the computer still connected. This should resolve the problem, and the Scan SMART Barcode box should appear.

   The FRU software sets parameters for the interactive whiteboard’s model and size. The following information appears on screen:

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   Set VidPidModel
   Stop Windows Service
   Restart DSP
   Load Defaults

4. Make sure the serial number that appears in the bottom-right of the screen (along with the internal model number, firmware version and interactive whiteboard size) matches the interactive whiteboard’s serial number.

   

   Important 

   If the on-screen serial number does not match the interactive whiteboard’s serial number, the DSP controller may have been previously configured for another interactive whiteboard. Close the FRU software and replace the DSP controller with a new one that has not been configured with another interactive whiteboard.

   Note 

   If you’re not running the correct version of the FRU software for the DSP controller firmware version, an error message appears. Close the FRU software and download, install and run the correct version of the FRU software for the DSP controller firmware version.

5. Monitor the FRU software as it progresses through the following stages:

   Stage	Description	If errors occur
   Check Scopes	Checks that the all the cameras are connected and in the correct positions	Access the camera scopes view window by pressing SHIFT+CTRL. (For information on how to read the data in this window, see Understanding SMART Board M600 series interactive whiteboard sensor data.) If a camera doesn’t show a signal or show a saturated (maxed-out) signal, confirm that the flexible cable (FFC) connections between the camera and the DSP controller are properly attached, inserted correctly and not at an angle.
   Pixel Map	Checks that the cameras are looking at the retro-reflective bezels correctly	Access the camera scopes view window by pressing SHIFT+CTRL. (For information on how to read the data in this window, see Understanding SMART Board M600 series interactive whiteboard sensor data.) If a camera doesn’t show a signal, make sure the FFC connections between the camera and the DSP controller are not damaged and are properly attached. Make sure all the camera scopes are complete. If they aren’t, make sure all the retro-reflective tape on the bezel is clean, undamaged and unobstructed. If a camera’s scope is misaligned, make sure that camera is securely screwed flat on the interactive whiteboard surface and that the interactive whiteboard surface is also flat and undamaged.
   Led Aperture	Checks that the cameras have the correct field of view	Access the camera scopes view window by pressing SHIFT+CTRL. (For information on how to read the data in this window, see Understanding SMART Board M600 series interactive whiteboard sensor data.) If a cameras doesn’t show any signal, confirm that the FFC connections between the camera and the DSP controller are not damaged and are properly attached. If a camera’s scope is misaligned, make sure that camera is securely screwed flat on the whiteboard surface and not rotated, and that the interactive whiteboard surface is also flat and undamged.
   AutoCam	Adjusts the exposure time for each camera	Access the camera scopes view window by pressing SHIFT+CTRL. (For information on how to read the data in this window, see Understanding SMART Board M600 series interactive whiteboard sensor data.) If a camera doesn’t show any signal, confirm that the FFC connections between the camera and the DSP controller are not damaged and are properly attached. Make sure all the camera scopes are complete, without any anomalies. If the scopes are not complete or show abnormal drops or spikes in the level of reflected IR light, make sure all the retro-reflective tape on the bezel is clean, undamaged and unobstructed. On the right side, if a camera shutter value is displayed as 3999, make sure the camera lenses are clean. Do not touch the lenses or use isopropyl alcohol. Only use a bellows bulb (a common camera cleaning tool, available at any camera store) to gently remove any dust, without actually touching the lens.

6. Drag the calibration puck (included with the FRU part) through all of the squares on the Puck Setup screen.

   

   Note 

   If the calibration puck is not available, you may be able to use any similar circular object with a similar diameter (94 mm), as long as it is not transparent or highly reflective, and will not scratch the interactive whiteboard’s surface. A table-hockey puck, or a foam-bottom coffee mug are examples of alternative tools.

   Important 

   • Make sure the projected image is aligned and fills the entire projection surface area of the interactive whiteboard. If the projected image is not aligned or does not fill the entire projection surface area, you might not be able to complete the calibration process on the Puck Setup screen.

   • Make sure your fingers remain inside the calibration puck at all times and that no other objects come near the interactive whiteboard’s surface.

   As the puck passes through each square, the square changes from white to green. At the same time, the fans in the corners indicate the optical viewing angles through which each camera detects the calibration puck.

   If a square other than the one you’re passing the puck through turns green, some cameras may not be connected to the correct ports on the DSP controller. You need to correct this and run the FRU software again.

   Notes 

   • You can access the camera scopes view window by pressing SHIFT+CTRL. (For information on how to read the data in this window, see Understanding SMART Board M600 series interactive whiteboard sensor data.)

   • Place a large object (such as the calibration puck) in each corner of the screen while looking at the camera scope views to determine which cameras are not connected to the correct ports on the DSP controller.

     Camera scope view color	Camera scope view label	Physical port on the DSP controller	Physical location on the interactive whiteboard
     Red	Cam:0	CAM1	Top-left
     Blue	Cam:1	CAM2	Top-right
     Brown	Cam:2	CAM3	Bottom-right
     Green	Cam:3	CAM4	Bottom-left

   If all slices in the corner fans don’t change color after you’ve passed the calibration puck through all the squares, move the calibration puck into an area of the screen that the non-colored slices point to.

   Example 

   The bottom-right slice in the top-right fan hasn’t changed color, indicating an issue with the right edge of the screen:

   

   Move the puck closer to the right edge of the screen to address the issue.

7. Using the interactive whiteboard’s pen, draw lines from each corner to each other corner on the Free Hand Draw Test screen:

   

   Important 

   Make sure the pen’s tip contacts the interactive whiteoboard’s surface at a right angle and that no other objects come near the interactive whiteboard’s surface.

   The FRU software finishes setting the parameters for the interactive whiteboard. The following information appears on screen:

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   finalise-reworkDate
   finalise-commit
   finalise-commitDefaults
   finalise-checksum
   finalise-capturescopes
   settings.final.xml

8. Tap PASS, and then tap Exit.

   

9. Tap the SMART Board icon in the notification area, and then select Orient.

10. Orient the interactive whiteboard’s touch system to the computer’s display (see Orienting your SMART interactive product).