Keeping the writing surface clean

With proper care, your SMART Board interactive whiteboard will provide years of trouble-free service. Follow these tips to keep the screen surface clean:

• Don’t use dry-erase markers, which can be very difficult to remove.

• If dry-erase ink is used, erase it as soon as possible after use. The longer dry-erase ink stays on your interactive whiteboard’s surface, the more difficult it is to remove.

• If erasing doesn't completely remove dry-erase ink marks, clean the writing surface with a household glass cleaner, such as Windex, daily, weekly or as required.

• Remove excess dry-erase dust with a damp cloth before using a cleaner.

• Use dry-erase marker cleaner, such as Expo dry-erase cleaner, if you can still see marks after using a household glass cleaner.

• Don’t spray cleaner directly onto the screen’s surface. Instead, spray a light amount of cleaner on a cloth and then gently wipe the screen.

• Don’t allow excess glass or whiteboard cleaner to flow into the crack between the lower frame and the writing surface, or into the pen tray slots.

• Use isopropyl alcohol for stubborn stains and ghosting.

Removing permanent marker ink stains

You can use a high-odor dry-erase marker to remove marks from a permanent marker, because dry-erase ink contains solvents that can remove permanent ink. Cover the permanent ink with the dry-erase ink, and then wipe with a soft cloth while the ink is still wet. If any trace of the ink remains, spray a cloth with a glass or whiteboard cleaner and wipe the area clean.

Tip 

When removing permanent marker ink, don’t use low-odor or non-scented dry-erase markers, which don’t contain the appropriate solvents.