Getting support and finding the serial number

SMART Support welcomes your call. However, if you experience difficulty with your SMART product, consider contacting your authorized SMART reseller ( first. Your reseller can often resolve the issue without delay.

Before you contact SMART Support, ensure the following:

  • You know the serial number of your interactive whiteboard.

  • The computer specifications and operating system meet the minimum system requirements for SMART Product Drivers.

  • The USB cable is connected properly to your computer and interactive whiteboard.

  • Device drivers are installed on your operating system.

  • The interactive surface and bezels aren’t optically obstructed.

  • You oriented your interactive whiteboard.

To determine your interactive whiteboard’s serial number

  1. Look on the lower right edge of your interactive whiteboard’s frame when you’re facing the front of your interactive whiteboard. The serial number is also on the back of the interactive whiteboard. The format of the serial number is SB480-xx-xxxxxx.