Cleaning and maintaining hardware
Inspect the display installation frequently to ensure that the display remains securely installed.
Check the mounting location for signs of damage or weakness that can occur over time.
Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.
If you find an issue, contact a trained installer.
Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.
Caution
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non‑abrasive cloth.
Do not rub the screen with dense or rough material.
Do not apply pressure to the screen.
Do not clean the screen using cleaning solutions or glass cleaners that are not approved by SMART. Non-approved cleansers can cause deterioration or discoloration of the screen.
Important
Never spray liquid directly onto the surface of the display or in the area of the left-side speaker grill. Exposing the environmental sensors to liquids or chemical fumes can damage the sensors and void the warranty on this component.
To clean the screen
Turn off the display (see Turning off, turning on, and restarting the display).
Wipe the screen with a lint-free, non-abrasive cloth.
Note
You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.
The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.
Caution
Do not use compressed air to clean the sensors or borders.
Do not use water or cleaning agents to clean the touch sensors.
Do not apply too much pressure when cleaning the display because you can damage the plastic.
To clean the IR transmitters and sensors
With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.
If dirt still remains, use 50% isopropyl alcohol (IPA) to clean the protective plastic between the screen and the frame.
The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure. Without proper ventilation, reporting by the environmental sensors will not be accurate.
Clean accessible ventilation holes monthly with a dry cloth.
Use a vacuum cleaner with a narrow hose-end fitting to clear the back ventilation holes regularly. You might have to remove the display from the wall.
For more information about removing the display, see Removing and transporting the display.
Caution
Avoid setting up or using the display in an area with excessive levels of dust, humidity, smoke, or chemical fumes.
If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature.
To prevent damage to the display’s anti-glare coating, replace a pen if its nib or eraser pad become worn. You can purchase replacement pens and erasers from the Store for SMART Parts (see smarttech.com/support/parts-store).
Note
For pen and eraser part numbers, refer to the service parts diagrams (see Documents).
On occasion, you might need to remove the display from its current wall mount and transport it to another location.
To remove the display safely, use two or more trained installers.
Warning
Do not attempt to move the display by yourself. The display is very heavy.
Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage.
Important
Follow the documentation included with any third-party mounting hardware.
To remove the display
Turn off any connected computers.
Turn off the display (see Turning off, turning on, and restarting the display).
Flick the switch beside the AC power inlet to the OFF (O) position.
Remove all accessible cables and connectors.
If you’re shipping the display rather than just moving it within a building, remove any modules from the accessory slot, and remove the Wi-Fi antennas.
Lift the display from its mounting location.
Warning
Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting in injury and severe product damage.
Caution
Do not leave the display face up, face down, or upside down for an extended period. This could cause permanent damage to the screen.
Remove the mounting brackets.
To transport the display
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