Cleaning and maintaining hardware

Inspect the display installation frequently to ensure that the display remains securely installed.

  • Check the mounting location for signs of damage or weakness that can occur over time.

  • Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.

If you find an issue, contact a trained installer.

Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.

Caution 

  • Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non‑abrasive cloth.

  • Do not rub the screen with dense or rough material.

  • Do not apply pressure to the screen.

  • Do not use cleaning solutions or glass cleaners on the screen. They can damage or discolor the screen.

To clean the screen

  1. Turn off any connected computers.

  2. Turn off the display (see Turning off, turning on, and restarting the display).

  3. Wipe the screen with a lint-free, non-abrasive cloth.

    Note 

    You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.

The display uses infrared (IR) transmitters and sensors around the display’s perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust and clean them every week.

Caution 

  • Do not use compressed air to clean the sensors or borders.

  • Do not use water or cleaning agents to clean the touch sensors.

  • Do not apply too much pressure when cleaning the display because you can damage the plastic.

To clean the IR transmitters and sensors

  1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display’s screen.

  2. If dirt still remains, use 50% isopropyl alcohol (IPA) to clean the protective plastic between the screen and the frame.

The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.

  • Clean accessible ventilation holes monthly with a dry cloth.

  • Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly. You might have to remove the display from the wall.

    For more information about removing the display, see Removing and transporting the display.

Caution 

Avoid setting up or using the display in an area with excessive levels of dust, humidity, smoke, or chemical fumes.

If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.

If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART support if the display is still under warranty.

If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.

To prevent damage to the display’s anti-glare surface, replace a pen if its nib becomes worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/Support/PartsStore).

Note 

For pen part numbers, refer to the service parts diagrams (see Documents).

If the display is wall mounted, you might need to remove it from its current location and transport it to another location on occasion.

To remove the display safely, use two or more trained installers.

Warning 

  • Do not attempt to move the display by yourself. The display is very heavy.

  • Do not move the display by connecting a rope or wire to the handles on the back. The display can fall and cause injury and product damage.

Important 

Follow any documentation included with the third-party mounting hardware.

To remove the display

  1. Turn off connected computers.

  2. Turn off the display by pressing and holding the Power buttonPower on the front control panel for four seconds.

  3. Flick the switch on the back of the display to the OFF (O) position.

  4. Remove all accessible cables, connectors, and antennas.

  5. Remove any modules from the accessory slot.

  6. Lift the display from its mounting location and insert it into its original shipping box.

    Warning 

    Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting in injury and severe product damage.

    Caution 

    Do not leave the display face up, face down, or upside down for an extended period. This could cause permanent damage to the screen.

  7. Remove the mounting brackets.

To transport the display

  1. See Moving the display to the installation site.

Models

Identify your model

Keywords

  • loose screws, gaps, distortions and other issues with installation
  • cleaning
  • ventilation
  • condensation
  • pens
  • eraser
  • removing the display
  • transportation

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