Release notes

This firmware update includes enhanced support and bug fixes.

• Updated SMART Mirror (4.53.2) and SRM APK (25.11.7.668 Agent, 12.11.1.332 SCManager).

Resolved issues

• The display no longer freezes after entering standby mode when the startup source is set to HDMI 1.

• The display no longer becomes non-functional when white balance RGB settings are set to 0.

• Video no longer drops intermittently during Netflix and Britbox playback while subtitles are visible.

• The power button now wakes the display correctly.

• Diagnostic information is no longer sent over RS-232 the first time the display transitions to POWERSAVE after a factory reset or firmware flash.

• Shutting down an installed OPS with unsaved work now shows shutdown and cancel options.

• The distorted image on the HDMI input from the Kandao Meeting S device no longer appears.

• Fixed an issue where the first 1–2 seconds of audio from HDMI 1 and HDMI 2 were silent.

• In some cases, an Outlook sender email address cannot be added in Whiteboard. A fix is in progress and will be included in a future Android update.

• A noticeable audio delay may occur on the HDMI OUT port. The root cause has been identified and a fix is pending.

• A lip-sync issue between video and audio may occur on external inputs. The delay has been reduced by approximately 100 ms in this release and will be further reduced to approximately 80 ms in a future Android update.

This firmware update includes enhanced support and bug fixes.

• The Whiteboard app now supports importing PDF files with up to 100 pages.

Resolved issues

• Fixed an issue that could cause displays to restart unexpectedly when connected to a Wi Fi network.

• Displays now return the correct RS 232 responses when in power save mode.

• The no signal jump timer now functions as expected when multiple inputs are used on the display.

• SMART Remote Management may fail to install network certificates to the IFP from the portal.

• The SMART Remote Management authentication token may not be properly reset during a "Wipe" initiated from the SMART Remote Management portal.

• You may experience a loss of touch when attempting to shut down a connected OPS that has unsaved work.

• Intermittent video loss may occur when you play content in the Netflix app.

• You may experience issues when adding a new Outlook email account to the Whiteboard app to share content by email.

This firmware update includes enhanced support and bug fixes.

• Updated:

  • SMART Mirror (v4.49.2)

  • Radix Agent (v25.11.6.932)

• The timer widget can now be minimized and supports sound effects.

• You can now add Google Drive or OneDrive to the File Manager by scanning a QR Code.

Resolved issues

• A power cycle is no longer needed to resume an over-the-air download if it is interrupted during an update.

• The wide end of the display's pen is now recognized as a finger tool when writing in Notepad on an external input.

• Screen image interference no longer appears when the following resolutions and refresh rates are used for the display's USB-C ports: 3840×2160 @ 59.94Hz (YCbCr 4:2:0 10-bit).

• Improved the accuracy of the user interface language and localization.

• Fixed an issue where USB Type-C Ethernet tethering could not be disabled. This setting can now be controlled in Display settings under Network & internetHotspot & tethering.

• SMART Remote Management may fail to install network certificates to the IFP from the portal.

• The SMART Remote Management authentication token may not be properly reset during a "Wipe" initiated from the SMART Remote Management portal.

• You may experience a loss of touch when attempting to shut down a connected OPS that has unsaved work.

This firmware update includes enhanced support and bug fixes.

• Updated:

  • SMART Mirror (v4.41.10)

  • Radix Agent (v25.11.6.369

  • SCManager (v12.11.1.197)

  • Lumio APK (v4.6.17)

• Improved remote control navigation.

• Improved audio performance.

• Improved reliability when using RS-232 room control.

Resolved issues

• Resolved an issue where the ability to temporarily freeze a display’s screen was not functional when viewing external inputs.

• Resolved an issue with intermittent loss of audio on the HDMI and USB-C inputs.

• Resolved an issue where a display's firmware version would display incorrectly in the SMART Remote Management portal.

• Improvements to the accuracy of the user interface language and localization.

• Screen image interference appears when the following resolutions and refresh rates are used for the display’s USB-C ports: 3840X2160 59.94Hz (YCbCr) and 4:2:0 10 bit FULL.

• The Remove Google Accounts command in SMART Remote Management fails to remove accounts while claiming success.

• The wide end of the display's pen is not recognized as a finger tool when writing in Notepad on an external input.

• If an over-the-air download is interrupted during an update, a power cycle maybe required to resume the download.

This firmware update includes enhanced support and bug fixes.

• Added support for additional languages.

• Improvements to the Whiteboard application's integration with Cloud accounts (Google Drive, OneDrive).

• Added additional controls for managing over-the-air and local (manual) firmware updates.

• Enhanced touch performance for smoother interactions.

• Improved Wi-Fi download speeds.

• Improved audio performance.

Resolved issues

• Fixed an issue with the camera application crashing and videos not being captured.

• Fixed a sound issue on the speaker output.

• Fixed an issue with the screen brightness level pulsing when the Adaptive Brightness feature was enabled.

• Firmware version and Device ID may display incorrectly in the SMART Remote Management application.

• Screen image interference appears when the following resolutions and refresh rates are used for the display’s USB-C ports: 3840X2160 59.94Hz (YCbCr) and 4:2:0 10 bit FULL.

• Possible loss of video input from a device connected to the HDMI 1 port.