Connecting to a network

The display requires a network and internet connection for downloading software and firmware updates.

Network administrators need to configure the display’s network connection to enable over-the-air firmware updates for a number of the embedded apps.

Important 

Additional network configuration is required to enable users to share their devices’ screens when using the display’s SMART Mirror app.

SeeConfiguring the network for screen sharing

To configure the network

  1. Open the required TCP/UDP ports:

    ProtocolPort rangeFeature
    TCP80System firmware update

    TCP

    443

    System firmware update

  2. Add the following URLs to the to the network allowlist:

    URLFeature
    https://link.hellogo.techSystem firmware update

    https://oss.hellogo.tech

    System firmware update

    https://cdn.link.hellogo.tech

    System firmware update

RJ45 jacks

You can connect to a network using Wi‑Fi or one of the RJ45 Ethernet jacks.

Note 

The display’s network connection is shared internally with an OPS PC.

Tip 

RJ45 jacks
If you’re using one of the display’s RJ45 jacks to connect to an Ethernet network, you can connect the other jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room. (Network access is available when the display is on, but not when it’s in Standby mode).

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