Troubleshooting Airplay and Chromecast Screen Share connectivity and stability

This troubleshooting wizard is for technicians and IT professionals.

• Make sure the network has been configured properly. See Configuring your organization’s network.

• Make sure all devices are on the same subnet. If you are bridging VLANs, software like Bonjour Gateway is required.

  Note 

  SMART cannot provide help with a bridging utility. You must speak to you network device manufacturer.

• Make sure the display’s firmware is updated.

• Make sure the software on all devices that are sharing their screen is updated.

• Make sure the software on all network equipment is updated.

• As Screen Sharing is still a developing technology, issue resolution can come from multiple places.

Troubleshoot Screen Share connectivity

Troubleshoot Screen Share stability