Troubleshooting

Resolving general issues

Issue

Possible solution

The power bar switch does not light up.

  • Make sure the switch is not in the off position.

  • Check the power cord for damage, and replace it if necessary.

  • Make sure the outlet works by plugging in a different device.

  • Bypass the power bar and plug the motor controller directly into the wall outlet (you’re likely to need an extension cord). Replace the power bar if necessary.

The motor controller clicks twice, then after a moment, three more times. (Two clicks is normal and indicates the controller is working properly.)

  • Check that the connections to the motor controller are properly connected and secured.

  • Lower the stand by pressing the down arrow on the control switch beneath the display.

    • If the stand begins to lower, proceed to the Reset Procedure below.

    • If the stand does not lower, replace the switch.

    • If it does not lower after replacing the switch, replace the controller.

The power bar switch lights up, but no sound comes from the controller.

  • Check the cable from the motor controller for damage, and replace it if necessary.

  • Make sure the power cord is properly connected to both the motor controller and the power bar.

  • Bypass the power bar and plug the motor controller directly into the wall outlet (you’re likely to need an extension cord). Replace the power bar if necessary.

  • If the power bar and cable are working, replace the motor controller and proceed to the reset procedure below.

The mount does not move when the up or down buttons on the control switch are pressed.

  • Check the cable from the motor controller for damage, and replace it if necessary.

  • Make sure the switch cord is properly connected to the Motor Controller.

If the stand lowers but does not move when you try raising it or if you replace the controller, perform a reset by following the steps bellow.

To reset the stand

  1. Make sure there’s nothing below the unit that might restrict its movement.

  2. From the control panel on the front of the unit, press and hold the Down button until the bottom travels all the way down and then rises back up a short distance.

  3. Turn the unit off, wait one minute, and then turn the unit on again.

After the reset, the power bar switch will light up and the motor controller will click twice, then after a moment, click two more times. (The second set of two clicks indicates the object detection system is working properly.)

Note 

Repeatedly moving the unit up and down for longer than 2 minutes will make the device go into a protection mode. It will need to cool down for 20 minutes before you can use it again.

If the original issue persists after you complete these procedures, contact SMART technical support.

Models

  • FSE-300

Keywords

  • troubleshooting
  • raising and lowering the stand

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