Troubleshooting
This page explains how to resolve a variety of common problems with SBA-100 speakers.
Note
The troubleshooting information on this page is organized into three types of checklists:
What to keep in mind
Information you should be aware of when troubleshooting an issue
What to check
Items you should verify when troubleshooting an issue
What to try
Actions you should perform to either resolve an issue or identify an issue’s underlying cause
What seems to be the problem?
The speakers aren’t on.
What to check
The power cable is securely fastened to the power outlet, the power adapter, and the speakers.
The power outlet is working. (Test it with a different device.)
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There is no sound, the volume is very low or sounds are distorted or muffled.
What to try
Adjust the volume on the speakers and the connected computer and make sure neither are muted.
Adjust the connected computer’s audio settings:
Windows computers
Right-click the speaker icon in the notification area, select Playback devices. Right-click the SMART interactive product’s icon, select Set as Default Device, and then tap OK.
Mac computers
Open System Preferences, tap Sound, and then tap Output.
Adjust the SMART interactive product’s audio settings.
Refer to the SMART interactive product’s documentation for more information.
Note
Some SMART interactive products have a switch for enabling external speakers.
Check all audio connections.
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There is sound from one speaker, but not the other.
What to check
The speaker balance controls (if any) on the source device are not set to the left or right channel only.
Refer to the documentation for the source device.
The cable connecting the speakers is securely fastened and has not been damaged.
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